They're great
They're great, have no complaints about their service. Would give them 5 stars but they send me 1 or 2 emails a day. I keep unsubscribing, but every time I place an order I'm back on the email list again. Very annoying!
By G. W.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
They're great, have no complaints about their service. Would give them 5 stars but they send me 1 or 2 emails a day. I keep unsubscribing, but every time I place an order I'm back on the email list again. Very annoying!
By G. W.
No shipping notification. God price. Customer service not consistent with their knowledge.
By PEPPER'S M.
I resently bought a dog harrness which doesnt git i was hoping to get a refund not sent back for a different size
By LOU ANN H.
Pet flow has been good for as long as I have used it. I like that I can always find the quality I want.
By Eugene
I am happy that they are one of the few vendors that carry NutriSource. It's the only food my dogs have eaten. I love it. I was a bit disappointed when I received my package and the bottle of shampoo had busted open inside the box. Well I mean it was put in a box with 30 pounds of dog food. I would only expect that. Wish this would have been package more safer or came separately. Next time I'll place orders separate or have to buy in store. It was a bottle wasted, not too happy about that.
By VICTORIA F.
Great price fast shipping
By Gindo
Good price for the Fromm dog food and treats-and I was able to get free shipping. Only reason I gave 4 stars was because shipping took 2 days longer compared to a competitor I've used with free shipping.
By LAUREN
I was a Chewy customer but I left because of their unfavorable business choices. I had a difficult time trying to find where I would buy my favorite pet food. That is until I found Petflow. I couldn't be more pleased with their selection and prices. Customer service was helpful. I received my order quickly and was neatly packed. I am now a loyal Petflow customer.
By C. E. D.