Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Prices are generally about the same as in stores or sometimes higher with shipping, but the advantage is convenience over having to go to the store. But I have had issues with shipment of heavier items like cat litter spilling open inside the box or the box breaking open. Usually the packaging materials are not strong enough for 25 lb bags of litter with the way UPS typically abuses packages.
By Frank
I like to take advantage of the 20% off Natural Balance large bads as I feed mulitple dogs with it. Price was good per bag, but the shipping packaging stunk. Putting the big bags 2 per box broke apart the tape holding the bags and packages arrived wide open. Granted I know shipping handling was part of the issue, but boxes are too bulky packagaed two per box.Your competitor does a much better job of packaging.
By Trescor_Cardis
Placed an order, but was told credit decline. Placed a new order, yet you still processed the declined order. Wouldn't contact Fedex to intercept, and say I have to pay return shipping fees. I refused one of them. Still waiting for my refund & I better not have to pay for your error.
By Victoria A.
Somewhere between the time I checked PetFlow's website for Pounce cat treats and ordering them, it seems the treats I wanted were discontinued and what I received were not what I wanted.
By Radar
I had a pretty good experience with PetFlow as far as price and customer service is concerned. However, I hadn't received a shipment confirmation and my pet's food was running very low, so I had to take a last-minute trip to the vet to buy a case of food (at their higher price). When I got home, the PetFlow box was sitting on the porch. The shipment confirmation email arrived that night. Not super helpful!
By Customer
We received what we ordered but it took about As week to arrive.
By Sandra
I love pet flow however it seems like every time I want something it's out of stock or out of stock at the wear house closest to me so comes from across the county causing delay. It would help if they would just tell me that in advance so I could decide if I want to wait. Or just keep more things stocked.
By Dawna
I find the shipping charges somewhat high. I am thinking of going back to buying from local feed mill. The price comes out pretty much the same when PetFlow shipping charges are taken into consideration.
By Tim K.
