PetflowReviews of petflow.com

I never received any response from my emails sent regarding my order. The team at petflow was absolutely not helpful! They never got ahold of my vet even though they said they did my vet never got anything. And they never had any response to me as far as how to fix it. After almost two weeks since ordering and not receiving my order I had to cancel it. They were of absolutely no help to me. I will never be ordering from them again! My dog doesn’t have his prescription food and is having stomach issues now because of it.

I have been a customer for many ears. All of a sudden my discount was lowered substantially from 10 percent on my auto ship. I am not happy and cancelled it.

Horrible service. There is no help with the order and no explanation for the refusal of the order. From my experience, I can say that this is the worst online store in the USA!

Delivery time terrible and no way to cancel auto ship without calling customer service. Price is also higher than some other sites.

Horrible. Ended up cancelling order. Perscription food order. Showed as shipped. When I asked for eta, tracking info I was told it did not ship, you're still waiting onvet approval. Talked to vet, you never called or emailed them as I had told you methods for obtaining approval were! At this point I asked the rep to please have the relevant department call or email the vet immediately to finally ship the order and was told he had nothing to do with this, can't expedite shipping, can't help with getting vet approval, but he can cancel the order. What we then did and I am back with Chewy. Screw you guys! My sick dog had to wait an extra 10 days for her food because of you! Nobody I know will ever order from you!!

I bought dog food from you company that apparently had a issue with the bags being sealed correctly. I called your company. The woman I spoke to was willing to give me a "credit" for three of eight bags of food in question. My dogs seemed to suddenly stop eating the food. After a few weeks of noticing that, one of my younger totally healthy dogs died! The necropsy showed acute liver failure from a toxin. I called the manufacturer at that time. I was told to send a baggy of each batch number. I did that. I was told that because the bags with the bad, (they called them wonky), seals, could have been contaminated due to pallets being sat beside "fertilizer"! Then the manufacturer wanted both purchase receipts, which was emailed to them. At this time, I spoke with a man at your company. He said he would "credit" me for ONE bag of food!! Perplexed,I called the manufacturer back. She said she would refund both of my last purchase orders in an email dated June 3, 2020. In the email she stated the bags with the opened seals did not become contaminated at their facility. She said it may have been exposed to any contamination from the place I purchased my food from. Or became moldy or bad at any point in time. I find this very frightening!! I show and breed my dogs. I pay good money for them in effort to purchase the best dogs I can buy for showing and or breeding. (Reference Show Pomeranian puppy prices from AKC reputable breeders. You'll see they are $3500.00 or more!!) I am very upset that my dog died! I'm even more upset at the way either company handled things with this matter! The manufacturer has not reimburse me one dime! I am not willing to feed my dogs any of the food, I don't care where it could have become contaminated! I feel the manufacturer is the primary fault by sending out bags of food that were not properly sealed! It seems neither your company or the manufacturer is willing to take accountability in this, although in one of the batch numbers, the manufacturer stated another customer made a complaint of "dog won't eat" the food. I certainly wish I had stopped feeding the food, when I noticed it, instead of opening yet another bag, and kept feeding the food until one of my dogs died a horrendous death!! I understand losing my couple hundred dollars a month spent with both companies don't mean anything to either of you, yet that seems to be my only recourse, since neither company actually helped me find answers! I feel certain if Chewy.com still carried this dog food, they most certainly would have helped me! I am extremely upset with both companies!!

Ordered on June 3 today is June 14 no indication items have been shipped .

At the time of my order the item showed in stock. My vet stood by for a call to confirm the prescription. Nothing. Then two weeks later I get an email that the item I ordered is out of stock and my order is canceled. In the meanwhile my dog can starve. The customer service said get another food from the vet. Huge disappointment. Never again.