Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
PetFlow carried a product I couldn't find at another online pet food seller or at my local pet food store. Their price was very low. I omitted the 5th star on this review because I didn't feel they packed my order as well as other online sellers.
By BJTWUK
Easy to order, love the auto ship feature, and that my order arrived on time.
By ROSEANNE In T.
Good variety. Timely. Web site is annoying
By CHARENE D.
Fast and efficient delivery! Website easy to navigate. Shipping box was torn and hard to carry into the house.
By DAVID
Great service and very quick
By Anonymous J.
Package arrived as promised. A few cans were dented.
By SUSAN J.
Only used them twice so far, my first order was delivered to the wrong address - but customer service corrected quickly with no hassles. Second order was processed and delivered fast.
By PATRICIA D.
I would like to be able to remove an auto ship program online if needed.
By JENNIFER C.
