PetflowReviews of petflow.com

My previous experiences were better. This was a new start with Auto-ship and a new dog. Previously, the product arrived in what seemed like no time....as little as two days. This scheduled order was charged to Paypal the proper day, then not sent until the next.. It took a good while to arrive: 3 full days, but 4 full days after the scheduled order date.

I thought I was buying the same size can I get at my vet but got cans 1/3 the size. Don't think there is any savings.

PetFlow sent me an e-mail coupon for 20% off a big bag of Wellness puppy food. That was reflected in the end cost on their page, but when I paid for it through Paypal the price was back to the regular price. When I commented on this on their FB page, they immediately deleted the comment. At that point I decided I no longer wanted to purchase from them and unsubscribed to their e-mails, yet they keep sending them. Because of this, I won't do business with them again.

Ordering and delivery was easy and convenient. My local shop is actually cheaper. Bailey loves the yellow duck I ordered with the dog food.

I ordered a case of Red Barn 7" bully sticks for my pups. I received one (1) bully stick and a charge of $78.00. To their credit, PetFlow quickly corrected the error, but the replacement box had been opened and was only half full. It contained the proper number of bully sticks (35), but they were thin and poorly made. I also saw that they were made in Paraguay. Since I do not feed any product not made in the U.S. to my dogs, and these bully sticks are not the same high quality that Red Barn has produced in the past, I will not be ordering this product again.

UPDATE - Someone else called and refunded my money based on my review. Wish you customer service reps had authority to take care of issues like this up front, without sending customers to the reviews first. Thanks for the refund, we may give you guys another chance based on this....the Rx food is definitely cheaper, which is nice when you are spending $250/month of freggin dog food. Thought this company was going to be the best doggie food experience, and up until a moment ago this was true. The Rx return policy should be made extra clear, I seemed to have missed this in the order process. Had auto buy all set up, purchased $128 worth of Rx food and set it up to show up on my door step forever and ever Amen. Today learned that my pup has another medical condition that prevents him from being able to eat this food. Called to cancel auto buy, this I was able to do. Have over $100 worth of the food left (still in box and plastic), won't take it back, or refund anything. I realize there must be a regulation of some sort, get it. Not sure how PetSmart figured out how to take a different Rx food back, but PetFlow will not. If you are buying Rx food, you may want think twice. Customer service guy was unhelpful/unapologetic as well. Seriously, I will never purchase anything from this company again. And to think that my guy has another Rx food that I would ordinarily have purchased from this company!

I think you should pack the cat litter in a separate box and in plastic bags. The box of litter was broken open from the canned food in the same box. It made a huge mess in my condo and the community hallway.

I am pleased with how quickly my order is shipped however I do not like the third party refund for shipping costs.