PetflowReviews of petflow.com

Due to their system error, I received two exactly same shipments. I had to call them and return the package at FedEx. After 9 days I still didn't get any email response or refund yet. I didn't know if they are gonna refund the money to my credit card. The customer service didn't help...

The website would not accept my credit cards--kept telling me they were invalid or that my address was invalid. My cards are very valid, and I know my address. I entered everything several times for two different cards, but within seconds of hitting "enter" I had an email questioning the validity of my card or my address, almost like it was an automatic response. I did try to call but sat on hold for quite some time and decided to order elsewhere. The people who answered my emails were friendly, but their solution of calling to place my order was pretty much all that was offered, and the frustration of sitting on hold just wasn't worth it to me. Too bad you don't offer Paypal--you would have had my business for this order and most likely future orders.

I really love the deals but you never know or can count on a time frame when your order will come,the last couple times I placed an order I had them in about a wk,then this last order I placed it has been exactly 10 days today,and I still do not have it,plus no real info on it though I have writing PetFlow about it,the tracking number they gave me is no good! They first info I had on it is that it wouldn't be here till 9-6-13 which I placed this order on 8-20-13,so I guess I will still hope it comes by then,but do to this,i will most likely not order again no matter how good the prices,there is ju8st no excuse for such SLOW delivery!

I just received my Spoiled Rotten Box. When I requested it, there wasn't anyplace to put breed of dog so I received a bone as big as my Chihuahua which I can't use and he didn't like the treats. So basically I paid $20 for a cute, soft, fluffy little toy and a roller for dog hair.

I gave it 2 stars because I love that the products are made in the USA. I'm not content with the spoiled box because every pet is differ and 2 out the 4 thing s sent to me I could not use. Example my dog is 4 pounds they sent me a bone damn near his size. They sent me a lint brush my dog does not shed. So with that said I was a little disappointed. Other company's require the pet owner to do a survey so they know the race, weight and age etc.

I purchased 2 items, which your website allowed me to do. Now you're telling me that one item is no longer in stock and I won't be receiving it. So if I want to replace that item with another item I have to pay the shipping fee.....AGAIN! There is something really wrong with that picture!

Purchased and they asked when I'd like to schedule shipment. Since going out of town that weekend, requested it be shipped Monday. They didn't ship it until Thursday. Apparently, when you say to schedule shipping, it means when you want to start it processing, which makes no sense. Won't use them again, as this was me trying them again after an issue with dog treats -- apparently they consider fairly expensive grain-free dog biscuits as SmartPost-worthy instead of fast shipping, so it took like 7 extra days, sitting in a hot delivery truck going past my house just to go to another state to be delivered by USPS. No, thanks. Too bad, because the idea is great. I don't like hauling big bags of pet food, so delivery to my door would be wonderful.

I received two small bags of dog food that I ordered. When I opened the box I noticed the large bag of dog food was not inside and neither was one of the other items I ordered. I then went to my email where I received a notification the items were out of stock and a credit would be issued for them. I then received a credit but not for the correct amount of the items. I will probably as a result not order from PetFlow again.