PetflowReviews of petflow.com

Was told my order will be shipping on August 13th, 2020. Here it is Aug 22 and still not shipped. You lost me. I will go to feed store to get his food. Fromm is not sold everywhere . used you as a convenience since I work out of town and have one day a week off. But you can't be dependent upon to ship when you say you will. So I will not use you poor services.

I waited over a week and my order never even shipped at 2 weeks I asked for a refund.

After being shipped (four days after the date provided), the dog food I ordered stalled due to an unreadable barcode. FedEx tracking says the barcode label was replaced, but tracking shows it hasn’t moved. After contacting customer service, I was told they had a warehouse software problem. So today, eleven days after I ordered, I have no food, no updated tracking, and no reply as to when I might expect my dog food. As a senior citizen on a limited income, Petflow got the money I budgeted for dog food. No clue how I am going to feed my dog until Social Security day. Update: After food never shipped I requested a refund. I was told in an email on August 20th that I would receive it in 3-5 days, I still have no refund. It is October 8th! Paid with a debit card and despite the fact I have the conversations in emails, the bank has to investigate before they will reverse the payment. PLEASE, carefully consider if you want to do business with a company that treats their customer like this. They have had my money since August 12h and I have nothing.

UNRELIABLE. Did not ship out when they said they would. After calling and getting a stupid excuse they shipped out the order and I got it 8 days after ordering BUT IT WAS ONLY HALF THE ORDER. Email states one shipment/package. So, I HAD TO CALL AGAIN on a Friday and I was told they don't ship on weekends so I'll probably get my dogs much needed food 2 weeks after I placed order. Had to give my dog alternate food and he got diarrhea. I would never place order with this unreliable, unprofessional company unless I didn't need food when they claimed to ship....that won't happen.

Placed first order for dog food, after waiting for order to ship, with no update to order status, I called 5 times and could never get anyone on the phone, just listened to the elevator music and then was asked to leave a message. Sent 2 e-mails with no response, then finally sent a text and got a reply. Customer service was very helpful and advised that order was cancelled. The next day I got an e-mail stating that my order had shipped. Contacted customer service again, through text, and then received email responses. I stated that order was cancelled and asked if my credit card was billed. The response I got was sorry, we sent you a return label, then this statement "Once we have your order back in our warehouse we'll process your refund, less the return shipping fee." So I cancel order, the company sends it anyway and then I have to pay return shipping, not knowing how much that actually is??? Wow, that doesn't seem right, not a good first impression, but it worked because at this point I'll probably just keep order, will never order from Petflow.com again!!!!!!!

Took 10 days for the 4 bags of food to arrive when I was told it would be to my home in 3 days, in 2 separate orders which was not shown to be separated when i placed the order. When the second half of my ordered arrived, I didn't even receive the correct dog food. Now, I have to wait for that to be shipped out on Monday. I understand it may be out of PetFlows control once shipped but the wrong dog food? Not very satisfied. This is my first and sadly only experience with PetFlow.

I placed my order over two weeks ago it never shipped... I called a week later they we’re supposed to ship a replacement package to this day nothing has shipped. I’m calling today requesting a full refund and I will never use this company again

I ordered Royal Canin Giant Breed dry puppy food (the 30lb bag) on 8/8/2020 and it said my order would arrive by 8/12/2020. I have seven Great Dane puppies and the food (I currently had) was going to last until Friday evening, so I made the purchase. Low and behold, Petflow, on 8/11/2020, changed to delivery date to Friday 8/14/2020. This was frustrating, but still acceptable, as the amount of food I had on hand was going to last until the Friday delivery. Then on 8/14/2020, the delivery changed until 8/15/2020 but it was scheduled for a morning delivery, so I was patient. 8/15/2020 arrived and they said the food was delivered, funny thing is, my property has 4 cameras and no delivery trucks EVEN PASSED my street. This is where the story gets even more frustrating. I contact them to let them know my dogs are ALL OUT OF FOOD and they tell me they will notify their delivery service that the package was never delivered, it will take them several days to figure out what happened, but if they can't find it, they will send a new order, which will arrive Friday 8/21. ARE MY DOGS SUPPOSED TO EAT AIR FOR 7 DAYS??? I could have ordered from Chewy and paid a rush fee to have my food arrive on time, I did not, and that was my fault for trusting a scam of a company like PetFlow. Then I tell them I will find food elsewhere that they need to process my refund, and they tell me they have to wait for an internal investigation (something that can take up to a week) to determine what happened BEFORE they look at refunding my money. The nerve of this company is unreal. DON'T EVER PURCHASE ANYTHING FROM PETFLOW. And for the record, I ordered the food from chewy.com and it arrived in 2 days. Chewy has a customer for life and I pray petflow improves or goes out of business. Mike Lackman should be ashamed of his company and maybe take an entry level position at chewy.com to learn how a successful company (that cares about its clients) operates.