Offers larger quantities of my cats …
Offers larger quantities of my cats food, at a great price. Wasnt happy about boxing the bags of food with the 40lbs of kitty litter though. Otherwise everything was great..fast delivery too.
By KAREN
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Offers larger quantities of my cats food, at a great price. Wasnt happy about boxing the bags of food with the 40lbs of kitty litter though. Otherwise everything was great..fast delivery too.
By KAREN
Only complaint is that the shipping could be a bit faster, especially if it’s only coming from Nevada to California. The products are great
By ROSEANNA M.
Very good service and customer service. Prices are a bit higher than other similar websites, however.
By KRIS B.
No complaints though checkout online is not as easy as Chewy.com.
By JOANNE O.
fair prices and fast deliveries... only downside too many emails, even after unsubscribing to the newsletter...
By JENNY
Easy to do the 2nd time
By DONN M.
Customer service was very good. Would recommend.
By KATHY C.
I love making purchases from Petflow. The price can't be beat and delivery is fast. The one customer service issue that keeps me from giving 5 Stars is this......Acana, which is the brand of dog food I purchase, offers a free bag for every ten bags purchased. Petflow stopped working directly with Acana on this. Now I have to contact Acana(Champion pet foods) show proof of purchase, they mail me a voucher, I mail the voucher to Petflow, I call Petflow once they receive the voucher, Petflow then mails me my free bag. It would be so much more efficient if Petflow worked with Champion like other suppliers do.
By RICHARD P.