Took a very long time to ship
Took a very long time to ship and was then delayed in transit.
By Iggy A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Took a very long time to ship and was then delayed in transit.
By Iggy A.
What I was disappointed in was the delivery. Cust. Serv. was very nice and explained the situation and even gave me a $10 credit on my next order. But it did seem to take toooo long. I had to go buy food locally waiting for my order. Chewy doesn't carry my new Dog's food, so I'm coming to you. Hope the next order is more timely.
By Suzanne
Order took longer than I thought to receive.
By ANGELIC K.
An order was cancelled without even a notification.
By Anonymous
For the most part they are great. I’ve had a couple problems on your end with my auto ship but was made right. They really do have to best prices.
By DEANA W.
I have to call and find out why there was a partial shipment. There was no reason given in the order status. It turned out that an item that I had ordered was out of stock while the website said it was. I think having more accurate up to date inventory status will save me and PetFlow from unnecessary efforts and $.
By Anonymous
The box came broken…..contents almost fell out.
By Jacqueline D.
I have been waiting for the feed for over a week, supposed to be delivered today and nothing arrived yet
By JOSE LUIS L.