Good selection of products
Good selection of products. Prices comparable to similar online stores. Shipping time good but not as fast as Chewy.com.
By Rasmoo
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Good selection of products. Prices comparable to similar online stores. Shipping time good but not as fast as Chewy.com.
By Rasmoo
Delivers as promised every time. I think it's a little pricier than I think it should be. If the prices were better I could have given them a 5 rating.
By Fred from Phoenix, A.
I like that I have the convenience of home delivery although I took a week to deliver my last order. Otherwise I am very happy
By MERETE LITA G.
My experience with Petflow has been positive. I like the auto ship and the website is simple and straightforward. The one area of opportunity would be around shipping time. Offering 2 day, consistent shipping would be a nice improvement.
By JAMIE O.
They sound very nice on the phone. My order was lost. They sent me a new package . Overall, I am impressed at this point.
By SHEILA B.
Good variety of dog food and treats but I wish the shipping was faster.
By J F.
I can purchase the Royal Canin cheaper in town since you no longer give 15% without auto delivery 10% is not enough
By Michele
My new place to order dog food. My dogs eat Fromm dry dog food and it is not available in too many locations. It is an excellent food and comes in many varieties . The shipping was free and it was delivered promptly . I have told my friends about Pet Flow.
By CYNTHIA H.