Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Exellent service, easy ordering , pricing excellent, only complaint.. numerous times I have had damage from careless shipping. To smash a can of kitty food so bad it opens and leaks all over is pretty bad. But this is the shipping company not petflow. Petflow was great as they replaced the damaged product.
By GERARD
My only complaint is you have to call customer service to cancel auto shipments.
By Wendy
Expensive, but great service and speedy delivery.
By KATHERINE K.
My only problem with my PetFlow shipment was that the packing could have been better. My overall experience with them was very good. It's my first time using them but so far, so good.
By REGINA P.
your website is slightly difficult to navigate, and coupons are not applicable to the dog food (fromm) that our dogs use. other than that, overall this site has been useful.
By TINA L.
Thrilled that Petflow carries Acana
By SARAH A.
Good service and prices, but too many E-0mails.
By Wayne
We bought Wellness Simple Salmon and Potato because one of our dogs has allergies. We got a 25 lb bag and a case of wet food. Both dogs LOVE it. The price was about $10 cheaper than our local pet store on the 25 lb bag. My only complaint is that the heavy package was not taped securely. The shipper had to re-tape the box because it opened.
By SANDRA
