Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Petflow has brands other sites do not at a really reasonable price. Would give 5 stars, but the shipping is a little slow. I order on Monday or Tuesday and don’t get my packages until the following week.
By RACHAEL
Was shocked to see that my dogs bag of food went up by almost $15 since the last time I bought it about a month ago. I guess next they will shrink the size of the bag again. Dog food used to come in 40 lb. bags, then 30 lbs., now most come in 26 lb. bags.
By KG
Fast reliable delivery - my go-to for pet food needs. Difficult to cancel auto-ship orders; they make you call them within their office hours or I would rate 5 stars.
By KELLY
Product was a little more expensive than what I have bought on other sites but with the $10 off I got from the refer a friend offer it was a bit less. Very fast two or three day delivery was great!
By ELLEN B.
appreciate usual swift response, but wished more personal since the reason of cancelling my order was due to my cat's sudden death.
By TERRI M.
They have the best selection of dog food for me and the delivery is pretty good.
By Shepherd M.
I love getting my dogs food from here! they have all of the higher quality foods as well! The only thing i don’t like is their website sucks and it makes it impossible to cancel an auto ship order! i had to call their customer service line!
By Ziva
Your prices on Fromm dog food is very reasonable but I don’t like the minimum purchase requirement. It’s also unfortunate when you offer a discount but it can’t be used on Fromm product. What’s the point?
By Greg D.
