PetflowReviews of petflow.com

The website is misleading and money that I had on credit disappeared when I placed my order. So, I ended up having to call them to find out where my account credit went. Also, they had sent a wrong-colored toy in a previous order. I don't want to order from them anymore.

During those two weeks I heard NOTHING from you!! I really liked your website and your prices seem competitive... The jury is still out, I'll wait and see how you perform for a couple months..

I know the nite light for the dog collar was on sale. So, I guess the saying is " you get what you pay " is true. I bought 4, as I have 4 dogs.. I put 1 on my Boxer when she went out the 1st night I got these. It came BROKE off right away :( So I am not happy with that product. So glad I didn't pay the original price . I have not put 1 on her again nor the others. We'll see how long they last once I do. I am giving 1 to a friend to try on her dog...

Okay, the product (soggy doggy door matis likely okay, but it came in the wrong color. The remedy? To get what I ordered & paid for, it's now my responsibility to repack & return the item. While this seems reasonable on its face, I am handicapped--the item was for the benefit of my service dog--have only 1 working hand & arm, and 1 fully functional leg, so it's not really a practical solution. The compromise: I keep the incorrect item, (which I suppose I could put in a bathroom where it's still the wrong color, but better than having a $30 item go to waste), get a $10 account credit, wait until there's another sale on this item--I hope that happens--& try again. That's $10 for me to spend another $20 (plus more shipping) with the company & not have the item I paid for for an indeterminate period of time during the rainy season, which is when I needed the rug. Better than nothing, I suppose, but it seems like the solution rewards the company with more business, which in terms of dog training is the wrong message.

They were out of stock in the cat food we ordered and the delivery took almost two weeks.

I recently placed an order with PetFlow that included 20 bags of bones (10 of one flavor and 10 of a second flavor), a toy, two blue collar safety lights, two pink safety lights, two jerky chews, and a toy. Unbeknownst to me, my order was placed on backorder for nearly a week. After I contacted Customer Service to see what the problem was I was told that one of the bone flavors was out of stock and they were waiting for a shipment after which my order would be shipped. The lady who emailed me stated that I could either wait for the bones to be in stock or she could remove them from my order and it would ship right away. I replied saying I was more than willing to wait for the bones to be restocked. Several more days go by and I received an automated email saying that my order had shipped. I received a separate automated order saying that the backordered flavor of bones had been removed from my order. I received yet another email saying that the blue safety lights had been removed from my order. Two days after the shipping notification, I received yet a third email saying that the pink safety lights had been removed from my order and a refund was being processed for that merchandise. I finally received my order almost two weeks after I ordered--but it included about half of my original order. I had extended contact with customer service. Each time I responded to an email from Pet Flow, it was answered by a different representative. Many of these emails gave conflicting information which made for a very frustrating shopping experience. I was very happy with the products I did receive--they were high quality and were things that I would gladly buy again. But the way my order was handled by PetFlow makes it very unlikely that I will order from them again. Everyone with customer service was polite but the inconsistencies lead to a lot of frustration that I'd rather not deal with when ordering pet products. There are too many other online retailer where I can order similar/the same products which less of a headache.

I paid for 4 bags of food and only recieved 1. Emailed customer service and was told the order had been completed and delivered in full. Not happy. Explained that was not so. I paid for 4 bags of dog food and only recieved 1. Then was told to be patient, the rest would arrive in a day or two. Nothing arrived. Emailed a different person in the company. Then was told they had sold out of that food so had only shipped the one bag. How hard would it have been for PetFlow to have included a packing slip with a note that they had sold out ? Or even have someone email me to let me know they couldn't complete the order ? I had to request they refund my payment for the 3 other bags I paid for and did not recieve. They did not do that despite not shipping the product. Hoping I don't have to keep requesting the refund. Very POOR customer service and communication.

Can not give good feedback as never received order. Order was cancelled and had to request money back as had already charged credit card.