Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Good prices, fast shipping. Product was supposed to be ODORLESS bull sticks and they are not , a misrepresenation.
By RIMA C.
Timely of order deliverly and I didn't get my discount
By MARTHA R.
Great service but FedEx delivered my package to the wrong house and was at a neighbors house.
By DERYKE S.
In addition to two cases of food, I ordered three bags of kitty liter. Two of the bags had slits in them which caused them to leak.
By CHRIS D.
Several cans of wellness were dented in each case. Unable to open.
By LINDA M.
I love the site, appreciate the convenience. Wish the prices were a little better, I want my cats to have good quality food but at a good price. I was told I would have the food today and I won't actually be here until tomorrow.
By JESSICA B.
I ordered dog food and was told it would be delivered in 2-3 days from the date of the order, but it took 5days to arrive!
By CLARA R.
Well, I like the fact they donate to animals. Have a wide variety of foods to choose from. Liked it the first time so I came back. However, instead of fast shipping, I received an email telling me they were sold out of some food from the closest facility so my shipment would be delayed.....but now I was out of food at home. This meant I had to go back to my independent pet food store and buy smaller more expensive cans and in doing so found out they would order me the larger cans with the same price point. I emailed Petflow asking where my shipment was and got the "oh well, sorry about that but be sure to come back". Not happy. So I won't be back. I still don't understand why some of my shipment was not sent from the first facility or a bigger apology extended but that is now Petflow's issue, not mine.
By ALEXA
