PetflowReviews of petflow.com

I am generally pleased with PetFlow, yet I wish they would pay attention to when i request my order to be shipped. They have on numerous occasions shipped my order earlier than I want, due to I have a container I use for my dog food in the garage and It only fits the bag size which I purchase. I don't like having a new bag sitting out of the container due to the fact of bugs. They need to correct this oversight.

ok service but never informed me that i was receiving a partial shipment and why.

I was made aware that my food selection was unavailable at a certain warehouse and that my order would be delayed a few more days. I would have preferred to have the option of switching foods as opposed to accepting the delay but that was not offered. The shipment was then delayed another couple days on top of the initial delay making for quite a belated shipment. Needless to say, after 2 days on boiled chicken the food did arrive.

Dean's List grades for selection, competitive prices and response/service when there's an issue/problem. Failing grade for non-stop emails that continue AFTER opting out...it's been wayyyyy longer than 48 hours. Averages out to a C but will continue as a customer as long as daily (or more) emails stop. But after numerous (and ignored) opt-out requests, that may be unlikely.

I received an order of two cases of canned food. The box really stunk! I looked at the case on the bottom and there were maggots crawling around the can!! I threw both cases in the garbage. I called Petflow to let them know and they wanted me to send pictures!!!!! Are you kidding me??????????????

Packaging can be better. My first order I received was not properly packed which caused for tearing and spilling of the dog food I had ordered. I was very upset however, customer service was phenomenal and prompt. They helped me find a quick solution, which turned the experience into a better one. Shipping is very fast.

I've ordered from PetFlow 3x: one good, one bad and one meh. The first was easy and shipment arrived as ordered. The second was a bit of a challenge, both online and subsequently on phone & numerous emails. Problems with website necessitated ordering by phone. Spoke to no less than 3 people with 5+ calls to place my dog's prescription food order. Order never arrived despite calls from a mgr that it was en route. I suspect behind the scenes a new order was processed that ultimately did arrive. In the meantime I had to visit vet for add'l (and more $$$) prescription food which is what I was trying to avoid by online order. The third arrived as ordered and on schedule, however, the packaging was too week for its weight and several cans were dented in transit. Unsure if I will use them again

I bought something for my 14 lb dog and ordered a small and received the item for a 34-44 lb dog. I called today and was told I would receive a return mail label within a few minutes of my call and it would be in my email... it is several hours later and nothing. I WAS Very disappointed all the way around.... today I received a phone call and an email and the return label as well... so I am hopeful we can get this returned and resolved.