Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Good but not great prices. My dog food typically arrives within a day or two of when Petflow said it would. The few times I have had a problem customer service was GREAT. I just would like the prices to be lower. I buy dog food in what used to be 40-44lbs bags. Now the bags are 30lbs and cost the same as the 40lbs bags.
By HARRY G.
Love ordering from petflow; I patiently wait when there is 10% off single shipment Recently ordered 2 plush toys for my dogs that are amazingly durable-almost 2 weeks old and they are still “alive.” Didn’t receive my $10 referral when I referred a friend that uses the auto shipment, but other than that have been very pleased
By C. J.
Petflow is great for the most part. I've recently switched from another company because they stopped carrying the foods I feed. Things are well packaged and protected. I've never gotten any damaged items. My one issue is how long it takes from the time of order to the time of delivery. With the other company, things always arrived within 24-48 hours (same free shipping over $49). Petflow generally takes about a week. Not that critical. It just means I have to plan ahead a little more than I'm used to, but I thought it was worth mentioning.
By MICHELE D.
Glad to have ordered my cat’s food from you all after leaving another online store that I had ordered from. Thought your product price was better but the Fed-Ex shipping was horrible as it did not deliver as requested and I had to go out to the store on three separate days to buy my cat her food to hold me over until the Fed-Ex shipment finally came. Checked on the tracking information and Fed-Ex kept saying the mailing address couldn’t be located or was wrong! Funny how no one else had that problem. Was glad we finally got our shipment a week later.
By NANCY P.
Pet Flow carries all the items I need and their prices are competitive. Shipping speed is also competitive. So far, very reliable source for my pet needs.
By HOWARD K.
Great service. 4 stars because of price but not just you, everyone has really raised the price of this product since I stated buying it online.
By DENISE S.
Produce arrived promptly, but there was no extra protection placed between kibble bags and top of box which resulted in bags being slit open, even when I very GENTLY used a razor knife to access the product. I suggest you place one extra layer of cardboard on top of product This problem happened to me with both deliveries. Thank you.
By GAIL W.
Initially, the delivery time estimate seemed very long, and I thought I wouldn’t use them again for that reason. Especially since I ordered more things than I needed, in order to qualify for free shipping. However, my delivery arrived about four days before the estimate. So yes, I would buy again from them.
By DONNA
