Customer service the best
I’m a new customer. I was impressed by how fast they shipped my order. But one item wasn’t what I ordered. Phone customer support was great and they sent out the right food right away. Great people
By ELIZABETH G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I’m a new customer. I was impressed by how fast they shipped my order. But one item wasn’t what I ordered. Phone customer support was great and they sent out the right food right away. Great people
By ELIZABETH G.
No problems with Pet Flow. Shipments received in a timely manner.
By ROBERT A.
Had some stuff that I didn’t even know about, but theirs no or very little raw with the bones or organs. Wes Moore was hoping for more options like dehydrated canned broth powder refrigerated
By SETH B.
Arrived much sooner than expected. Good service.
By NOLA R.
I had issues with the shipping boxes breaking open. I would love a better quality shipping box like other companies use. I would also like to be able to cancel my autoship without having to call or email Petflo. The customer service people are always great but I would prefer the convenience of more control over my account.
By SHERI N.
So far so good. Food shipments are timely and reasonably priced.
By K_T
Ive had no issues, shipping is 3-5 days
By HEATHER T.
Fast delivery - just wish there was a subscription discount offered for Fromm dog food
By ERICK F.