PetflowReviews of petflow.com

Bought the slow feeder and was happy with the price. However I also bought two dog toys which I thought would have been bigger for the.price I paid. Disappointed as they small toys were destroyed within seconds.

It took 9 days from the day the order was placed to receive the food. The order could not be tracked until the day before it arrived and pet flow has no communication with Hills prescription diet to provide updates about when the order would be filled. Very very frustrating experience and I was offered nothing to make up for it. Order prescription food for the first time (when prescription needs confirmed) at your own risk!!!

I ordered a 40$ bag of cat food. The food never showed up and took a week before I was issued a refund. No one with the shipping company or their company (petflow) seemed to know what was going on. I was told that I would be sent a replacement three days after it was supposed to be delivered and after the tree days had passed no one has even contacted me. I had to contact the shipping company and correspond with them. I will not order from here again unless they start using a legit shipping company.

The dog food I bought arrived just fine as did the toy. However, my dog had the face ripped of the stuffed toy in under 15 minutes! I have never seen that even with toys from the dollar store.

I ordered a large supply of cat food on a Friday. I received an email saying my shipment was going to arrive sometime between Wednesday and Friday the following week. All was good, I had enough food for my girl to last until Wednesday so I didn't worry about her running out of food. Come Thursday, she was out of food and the shipment hadn't arrived. So I cracked open a can of tuna to feed her on Thursday. I had placed a large order, that had already been deducted from my account, so I was reluctant to go out and purchase more food. After a long work week, I get home Friday evening to a hungry kitter who is meowing very insistently at the door to greet me. So I go check for my package, and still no food. So I check the tracking number again and now the delivery times have been pushed back one week. They are now estimating delivery the following week - up to two weeks after the original order. Thinking this must be a mistake, I call customer service. After a long hold time, trying to ignore my grumpy kitty, I finally reach an agent who spends a good amount of time trying to convince me that a two week delivery time is normal and my expectations were off. Then after more digging and insisting on my part, I find out that my order was not in stock when I placed it, so it was shipped from New Jersey and was currently sitting in Chicago waiting for Fed Ex to pick it up the following Monday. BTW - I live in Los Angeles and the only tracking email I received had it shipping from Las Vegas. Trying to be as polite as possible with my hungry cat still screeching at me in the background, I told the agent notification would have been helpful (while thinking it would also have saved me two cans of tuna and an extra trip to the store). They offered my a 10% discount on my next order for my trouble, which seemed measly considering I already had a 10% coupon from RetailMeNot and that 10% didn't cover the cost of 2 cans of tuna and the extra gas to go to the store. Long story short, I will most likely never order from them again.

When I recently tried to make changes to the items in my autoship orders, I had to have the customer services rep do it for me because the website did not work properly. This was very frustrating and hopefully will be corrected.

Ordered two types of special dog food. 3 weeks later my food still had not arrived. Called Pet Flow 3 times to check tracking. They blamed the vet, the pharmacy, etc. I had to eventually purchase the food from my vet. When I tried to cancel the order I could only cancel for one food and they would credit the other food. 2 weeks later the second food has not been credited. Now I will have to call Pet Flow again to fix. The food that I ordered is only a few dollars cheaper then the vet. I will continue purchasing from the vet. On a positive note, the customer service representatives were very friendly and tried to help.

You guys just took way to long to deliver a potential great deal! Why would anyone order CD cat food without already needing it for their cat(s)? Needing my vet to respond is huge negative of your site. We cancelled our order due to needing to involve our vet. Why would my vet okay my purchase with someone who is saving me money, when he can sell the same product for much more? Change your need for the vet ok, and you site would be great. Kathy Frederick [email protected]