Mr Chewy has faster delivery
Mr Chewy has faster delivery
By KENNETH A.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Mr Chewy has faster delivery
By KENNETH A.
Delivered very quickly. However, one item, some of the contents inside was smashed and it was crumbs instead of whole pieces. Not sure if this happened in the factory or during delivery as the other food was perfectly fine.
By KELLY D.
Product selection and pricing are superb! Best available on-line. However, packaging is a consistent problem for me. I buy 40# litter (x2), 12-can cat food, 40# Fromm dog kibble, 5# Fromm cat kibble (x2), Fromm dog treats, and the two box packaging Always is in shambles by the time it reaches my door. C.S. has extend a credit, but I would appreciate them using more boxes with less product inside. I do like PetFlow and will continue to shop with them!
By SUSAN R.
Wish I knew that the ground shipping would take a week and a half!
By CHARLEE P.
So far so good. Haven't had to use customer service, so I guess that's good. Have worked out really well for ordering food and treats for my dog.
By BklnyGirl
Good prices and fast shipping.
By KATHIE H.
Would give you 5 stars but it takes 4 to 5 days to get the food...
By RUTH R.
Very happy with the service and shipping. Only thing I am not a fan of is how difficult it is to change auto ship dates. The minimum is two week intervals so I have to double up every now and then to keep two hungry boxers in food. When I change one date it changes them all. I never had that issue with Chewy's. I had to switch to Petflow as my brand wasn't carried anymore.
By THOMAS B.