Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Order was shipped fast and product was easy to find
By Brian R.
Response from Petflow· Sep 11, 2026
Thank you for the kind words! We're so glad the order shipped quickly and that finding what you needed was a breeze. That's exactly the experience we want every pet parent to have at Petflow. We appreciate your support!
Great price; easy to do orders and quick delivery. Will order from them again!
By Bob M.
Response from Petflow· Sep 11, 2026
We would love to have you back! Thank you so much for the great feedback. Knowing that the pricing, ordering process, and delivery all hit the mark means a lot to us. We look forward to serving you again at Petflow! 🐾
pricing great and the service was quick and communication excellent
By Scott
Response from Petflow· Sep 11, 2026
Thank you so much! Pricing, speed, and communication are three things we really pour our energy into at Petflow, so hearing that all three landed well for you is really wonderful. We appreciate your kind words! 🐾
Had the items I wanted, delivered on time at a fair price.
By Jeffrey B.
Response from Petflow· Sep 11, 2026
That's what we love to hear! The right items, on time, at a fair price is exactly what Petflow strives to deliver every single order. Thank you for taking the time to leave a review. We truly appreciate your support!
I have been using Petflow service for several years. Early on, product shortages probably caused by the pandemic kept me busy, but lately it's all good. Only problem now is handling of the shipments, FedEx rough and bends the can bottoms. Lucky tops stay put. Get some "new" ones every 12 weeks like clockwork with auto ship.
By Eric R.
Response from Petflow· Sep 11, 2026
Thank you so much for your loyalty over the years, it truly means a lot to us! We're really glad things have been running smoothly and that auto-ship has been delivering like clockwork every 12 weeks. We hear you on the FedEx handling and we're sorry to see those cans arriving a little roughed up. While carrier handling is outside of our direct control, we always want to know when shipments aren't arriving in the best shape. Please feel free to reach out to our customer care team and we'll do what we can to help. We appreciate you sticking with Petflow! 🐾
Petflow has the best prices around and the shipping is fast. Every time I've needed to talk to customer service they've been very helpful and pleasant.
By NANCY J.
Response from Petflow· Sep 11, 2026
Thank you so much for the wonderful feedback! Knowing that our prices, shipping speed, and customer service have all been a great experience for you is exactly what we work toward every day at Petflow. We're so glad our team has been helpful and pleasant every time you've reached out. We appreciate you!
Reasonable price, great communication and got my order on time. Thank you!
By Mahnaz K.
Response from Petflow· Sep 11, 2026
Thank you! Reasonable prices, great communication, and on-time delivery is the trifecta we always aim for. So glad we hit all three for you. We truly appreciate your kind words and your support at Petflow!
PROMPT DELIVERY AND CARE PERFORMED ON THE PRODUCT DELIVERED TO ENSURE NO DAMAGE WAS EXPERIENCED. VERY SATISFIED WITH PRODUCT AND THE SERVICE PERFORMED.
By Rob D.
Response from Petflow· Aug 3, 2026
Prompt delivery and making sure your order arrives in great condition is something we take very seriously. We are so glad that came through for you! Thank you for the kind words and for choosing Petflow.
