Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
Highly recommend! I buy from PetFlow when Chewy doesn't have what I'm needing in stock. Prices are comparable to Chewy and selection can be similar but does have its differences. I have bought items on several occasions. Shipping is quick too! They're also communicative if something is out of stock by the time your order ships. I've been happy using PetFlow for my pets toys, food, & gifts for other pets.
By Another Dog O.
Great price fast delivery great customer service. This is how you do business. I will be getting all of my pets food and other stuff for my cat from PetFlow. THANK YOU PETFLOW
By R
Great service and always professional
By KEISHA C.
Always on time........If there's damage the item is replaced , no question.
By GregM ......Cocina Cay F.
Purchased Feline Urinary SO prescription food. They had and contacted my vet of choice to approve the order. Shipped fast with at reasonable cost and arrived within a few days. Good experience!
By RICK D.
Very easy, user-friendly service. So many 'places' i shop have abysmal web sites...confusing, convoluted. Not PetFlow. Thanks for that and man, the shipping is way fast.
By A W.
I found the customer service to be very friendly. They carry Fromm at a reasonable price and the delivery was swift. I’m pretty happy with pet flow.
By Pamela
I already did this but I absolutely loved petflow. Excellent company
By Joan D.
