Service was good..
Service was good... Price was good... It would have been better if it had been delivered sooner...
By JO-ANN
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Service was good... Price was good... It would have been better if it had been delivered sooner...
By JO-ANN
Frequently delayed. This is the reason for not giving 5 stars. I rely on Petflow to deliver my pets' food on time but I frequently receive an email that the product is not available at a particular location so shipping from another location which will take extra days to arrive.
By MAGGIE
Prices a little much!
By DAVID G.
The price and availability of products is great...my only issue is that they use Fedex for delivery who never bring my heavy packages upstairs!;/
By Lena
Good source for my dog's food but shipping is not as fast as my previous company.
By DEBORAH
In the last order I made, the wrong bag of cat food was sent to me, but I called PetFlow and they immediately sent me the correct food.
By Charlotte
Ever thing was good except you need to use stronger boxes when shipping heavy items. The last two shipments I received that had 30# bags of dog food in them, the boxes had broken open. Thankfully the other items were still in the box but you need stronger boxes for heavy items,
By WILLIE L.
THE CAT FOOD I PURCHASE ALL THE TIME HAS HAD A LARGE PRICE INCREASE AND HAD TO GET IT AT ANOTHER LOCATION (WELLNESS SIGNATURE),
By EMANUEL B.