Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
The pharmacy needs to call the vet to renew a prescription just like the pharmacies call the doctors when a patient cals in to renew. I had a huge hassle over getting my dog's k/d Hills prescription dog food renewed. The pharmacy had the Rx on file and should have called my vet to get the ok to renew until the dog dies.
By MARGO D.
I never received an email letting me know when I would get my cat and dog food. It made me very nervous that I would not receive it in time as I live in a rule area without access to these foods.
By Marsha
Like other companies I've ordered cat food and litter from, they don't pack their items well. A very large box containing a 25-pound bag of litter and one or two small (loose) items needs more than one strip of packing tape. Also, I bought a case of canned cat food and at least half the cans arrived severely dented.
By DAN R.
I usually like to shop with petflow but was greatly dissatisfied when the sweet potato fries were delivered and in tiny print it said manufactured in China. I would never want my dog eating a product manufactured. There was no way to return the 2 huge bags.
By AMY
I like the Harness and Leash, good price, but shipping time was way to long. it took 10 business days before it was even shipped out.
By FRANCIS F.
Normally all is A+ Last order notification errors from PetFlow; Things happen; it's OK. The problem: When I called to inquire cust serv rep would/could not focus on my questions/concerns. She never understood what I was saying. She continued responding with responses not applicable to my concerns. I will soon order again. I have to call to and find someone who will listen so I don't encounter the same problem again. It did not get resolved during my last call. She wasn't listening. I let he go and said thank you.
By ROBERT W.
I have always purchased from Chewy, hearing petsmart brought them out, I am looking for a new buyer. First thing I was told from PetFlow customer service was Fromm may not always be that price. I purchased thinking I will wait and see. She told me two days for delivery. It was 1 week. After the order arrived the box was open. The blue tape was not centered on. New box arrives again after 1 week. If the prices don't stay the same, and the tape doesn't close the box along with 1 WEEK delivery I will be looking elsewhere
By Carol from T.
I like the site, but I have tried to unsubscribe from the daily emails about 15 times and it's frustrating to keep getting them. It is illegal to continue emailing someone who has unsubscribed.
By JESSICA V.
