Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Quick service... one time a bag of FROMM was delivered punctured.. I did not bother to report this but, used a piece of duct tape on the bag..I think you folks need to use stronger boxes; the ones being used are flimsy...
By Coastal M.
they need stronger packaging tape, most boxes arrive barely holding together
By B E E.
Food itself is great. Packaging could have been better. Food was crammed into box and the box split by the time it reached us.
By SARAH P.
I really like PetFlow. The only problem I have is their fulfillment. Their packaging is subpar, and once there was a slice in the bag of dog food we received. Otherwise, they are very reliable and really aim to please.
By KATHY D M.
pet flow was wonderful my cat however well lets just say is a different story. absolutely hated the food I got. the little bast!@# even tried to bury it. I wish some one would offer sample packs of the died food it would save much money and promote switching to something else otherwise I'll just stay with what I have at least the cat will eat it.
By JOE P.
Good price for the dog food I ordered; just expected it to get to me quicker.
By DONNA W.
Easy to work with, pleasant staff Wide variety of food for choice Fast delivery
By JOYCE A.
Good ordering experience on line but delivery of four or five days might be improved. Prices are comparable to Chewy. Please do not sell us out to Pet Smart the way Chewy did.
By JO ANN N.
