Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Most orders were perfect but I stopped purchasing the Large Bully Sticks because multiple shipments were very skinny and not good for big dogs. Bags of dry dog food come well packaged and delivered quickly.
By DONNA Z.
Fast delivery, good price. Bag of food had a small cut in it though...
By DONALD D.
Best price around on Nutri Source! Order every month! Makes my Sheltie man a happy camper dog!
By CASSIE L.
Packaging is typically destroyed in transit. Occasionally boxes or bags are punctured or crushed making it a challenge to store effectively. Customer service is great as is product selection and pricing.
By CHARLENE P.
Speedy delivery and where Fromm and Acana can be purchased at a good price. Only problem I've run into is not being able to cancel autoship on line. I had to call to do that.
By SUSAN S.
Normally, I receive a large bag of very expensive dog food which is air-removed, inside a large box. Meaning, it was packaged and then the air removed to preserve freshness. This last time, I received it, the air was not removed. Petflow needs to be more careful.
By Gillyanne
Shipping is ‘t As fast as Chewy.com but otherwise I have been happy !
By Lori K.
Love the turn around time from ordering to door step. I know you have no control over the price but would love to see lower prices on Fromm dog food. Otherwise a great company
By MARGARET R.
