Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
The prices are better than most and they have the same dog toys as other places but half the price in some cases. Delivery was pretty quick. I had my stuff in 5 days or less. The packaging was good too. I would buy from them again.
By KAREN C.
They have always been very easy to deal with. I have been buying treats from them for many years and never had an unpleasant experience with them. Chloe is a senior dog that needs a prescription diet, so I buy that from them now too. Everyone I've spoken to has been very friendly and competent.
By LON C.
Fast and accurate service on my order is the best recommendation for using PetFlow.
By BARBARA J.
Great service and fast delivery
By BARBARA M.
Good price. Good delivery.
By MARTI K.
Kyrstie, the Chat representative, delivered the best customer service experience I've had on any platform. I usually avoid chats because I have to repeat myself to explain the issue and it takes forever to get anything accomplished. Kyrstie understood my request on the first try and edited my two subscriptions correctly without any problems. A wizard!
By Rachael D.
Product took a bit longer then expected at first but I received an email saying so, which I appreciate! Concidering it was during crazy holiday shopping deals I was still very satisfied. Have shopped PetFlow in the past and will again.
By JEAN
super fast shipping. and blueberry cow ears that smell like blueberries..our dogs love them
By D.S
