This is a great company
This is a great company! Fast service!The only thing I wish they would do would be to put an extra piece of tape or two on those heavy boxes to keep them from being open when they arrive.
By SUSAN B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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This is a great company! Fast service!The only thing I wish they would do would be to put an extra piece of tape or two on those heavy boxes to keep them from being open when they arrive.
By SUSAN B.
Have been receiving deliveries regularly and has gone well... except this last time. the delivery group (I think it was FedX) literally threw down the box, which broke a large tub of cat Temptations.... which broke the plastic tub and scattered the "treats" all over, making them unusable. Just thought you should know. FedX is generally sloppier like that, where UPS is far better in this area.
By SK
Great products, and definitely a bit cheaper than you would find elsewhere. But…the website could have a little less ads. Makes it a little less desirable. But I love the products.
By Crystal N.
Cost was better than Amazon and shipping was quick. There was a slight mixup in part of the order but customer service was great. They gave me a credit right away so that I was able to reorder the correct item. Will order from them again.
By Karen M F.
Had the items I was looking for and had purchased from another vendor previously. Saved some $$ on PetFlow which helped my budget and was informed about an item which was not available and my credit was not charged for it.
By JOANNE G.
great customer service when I contacted Pet Flow......delivery was pretty quick! I did notice on my most recent order 3-4 cans had SEVERE dents! I stopped ordering from CHEWY because of MANY SEVERLY DENTED cans!
By CC
It’s a good company with fine customer service, though its prices don’t always match those of competitors such as Chewy.
By Customer
Items promised arrived and were OK. I did not like that I was told that one item was out of stock after it had already been resolved and sent? This occurred the day I received the second item, which was confusing. Also it took longer than competitors to arrive.
By AMY R.