Our dog food was open in the shipping…
Our dog food was open in the shipping carton. Some of it spilled out in the box. If it wasn’t such a hassle, we would’ve returned it.
By DORIAN A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 1,957 reviews with 2 stars · Clear filters
Our dog food was open in the shipping carton. Some of it spilled out in the box. If it wasn’t such a hassle, we would’ve returned it.
By DORIAN A.
It took two weeks to arrive.
By Bonnie
Website is not user friendly.
By SUE E.
Ordered dog food. Received my order, bag all open, been placed in another plastic bag. I have photos
By Customer
Incredibly complicated to deal with you…I spent hours on the phone…and our Vet STILL had to call you directly…I REALLY wish we didn’t need to get Hill’s 40-D Dry Food through you!
By DON L.
several cans arrived crushed!
By EDSON
I only bought from here because the food my dog is currently on is not on chewy. The shipping date given to me ways May 27th which is later than I’m used to from chewy already; then I got an email that my dogs food would come later. It came May 30th. I’ll just stick with Chewy.
By Gail
This is the second time I have received rancid dog food from this company, The first time they finally answered my email and said they would re-send the order. They resent the order and 1 item was wrong . They then ignored my email and didn't respond to my phone call. As of right now they are ignoring my second email about rancid food.
By Judith l W.