Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
I like that I can always find what I need for my dog. I even purchased the minimum amount required for free shipping. Unfortunately my original package never arrived due to damaging while in transit. It took way too long for my package to arrive. My dog has bad skin condition and I was counting on the average shipping. I know PetFlow could have resolved my shipping issue better.
By EYMI W.
Great service. Prices a bit higher than chewy. Fromm is the deciding factor
By ANDREA W.
Get shopping site, shipping company choice has issues.
By Jennifer K.
This is my first order with Pet Flow and everything went smoothly shipping was excellent. Received my order within two business days. Will definitely order from them again.
By Danny
Will definitely use petflow again. Cheaper than where I get my dog food, and decent shipping speed.
By JAMIE H.
The last few bags of dog food I have received have had bags that are split down the side causing the dog food to pour out into the box it is packed in. Needless to say, the box is left in my yard since I'm at work during the day, so when I get home and open the box I not only have dog food all over the box but ants as well.
By KAROLE N.
I would like PetFlow more if they didn’t have so many products out of stock. Otherwise, I like this site.
By ALICIA
I love a lot of things about PetFlow but was very disapointed when my cat food, PetGuard, suddenly went up by a whopping $10 a case. But I realize this price increase may have been out of your control.
By KAREN E.
