Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
I love that PetFlow sells the quality food I want and at a great price! However, I placed an order for 2 different bags of dog food and only 1 came on the posted delivery date. The other bag came 5 days later!!!! I ended up having to go out and buy a bag from a local seller so I wouldn't run out. I was disappointed in the delivery process to say the least.
By Elizabeth P.
The bag of dog food I ordered had a hole in it. I emailed PetFlow to alert them to this and never even got a response. I have never had a problem before. This is not the way customer service should be handled.
By Scott
Stop sending all the emails. Do you really think I am going to buy something every day?
By Patricia Z.
This is my first experience ordering with PetFlow. It was disappointing. Placed my order 9/3, it shipped 9/6, and I received it 9/13. Ten days! In this world of free 2 day shipping I find this way too long. I will try them again but if this is their typical turnaround time I won't continue to order from them.
By STEPHANIE E.
I ordered for the first time on Pet Flow. I used to use Chewys all the time and their delivery was much quicker. I was planning on continuing with PetFlow and to recommend them to my daughter. When Chewys discontinued Fromms dog food, we were told to contact Fromms. My daughter did and they sent her a coupon to use. When she contacted PetFlow, she was told they would not honor the coupon unless she sent it in. I know there is a code on these coupons that you possibly could type in. My daughter felt that you didn't trust her and has decided not to use PetFlow and I'm not sure I will either. There has to be a better way to honor coupons
By SANDI S.
I was supposed to be charged only $74.00 for my purchased and I was charged an extra $49.00 dollars which they told me they were going to cancel. I'm a little upset, because I don't have the money to just be dropping.
By Gloria L.
Expensive. Slow to fill orders
By Earl W.
I'm giving 3 stars due to long shipping time. I ordered on morning of Sept 1, and was expecting delivery Friday Sept 8th, which was pretty long I thought. It didn't arrive but that was hurricane Irma related, so I'm not counting that. Order arrived Sept 12. When I ordered from Chewy it was here in 2 days.
By Lauren E.
