Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 43,824 reviews with 5 stars · Clear filters
I recently experienced a family loss and not on top of my game. I missed updating my order before it shipped. I e-mailed Petflow and got a return message the next morning. She arranged for the big bag of food to be picked up the same day and replaced with the product i actually needed immediately. Very Impressed!
By DeAnna F.
Knowing I can find most any kind of food for my pets! You have the great brands that Chewy does not carry anymore. You have a better selection of everything.
By Judie
I have used Pet Flow for several years. Products arrive promptly. One of my dogs requires a vet prescription and I have never had an issue with a delay.
By STEWART S.
good service, good price
By Mountain H.
Great real time customer service.
By Roby
It’s very Nice
By Shreya S.
Great products and best prices. Awesome service and speedy shipping.
By Mary
Items were good quality and the best price! Fast shipping and easy online ordering! Highly recommend!
By DIANE G.
