Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Good company. I give them 4 stars rather than 5 because it usually takes 3 to 5 days to get dog food. Order before you need it and everything will be okay. Competitive prices and free shipping. They also carry the premium brands.
By Jimmye H.
I started using Petflow when Chewy was bought by Petsmart. Im not interested in giving money to a chain whose ethical treatment of animals is questionable. Petflow had been just as professional and accommodating. We have had a little confusion on autoship orders from time to time, but it's always been a timing issue on my part. Petflow was courteous when I reached out and happy up help. I appreciate that.
By JENN O.
My 1 complaint is your prices, compared to Chewy you are higher priced for same product, but, you have the 2 products that Chewy lost so I now have to pay your higher price, other than that you have a good service.
By Barbara
Prices are a little high for the really good dog food.
By Robyn
I use to use Chewy.com but they stopped carrying Orijen brand food so I switched to PetFlow. This online store has competitive prices HOWEVER I wished they had FREE two day shipping like Chewy.com.
By PAMELA K.
never have discounts for orijen
By sng4ever
Had to call to find out why the delay after the RX was received from the vet. Otherwise, all was good.
By PHYLLIS P.
Really do love Petflow. Staff is always pleasant and extremely professional. The only issue is that several items that I order are often out of stock. So it is delayed when I receive it.
By Joye
