PetflowReviews of petflow.com

You may have taken the order but it went through another company and they did not process it efficiently first saying they didn't have the approval from the veterinarian which they did I still not have received my medication for my pet and they said they didn't have my address which they did not a smooth transaction

I ordered Wysong Epigen 90 as I have on previous occasions. I placed my order when I opened my last bag assuming that I would receive the next shipment in adequate time. After 4 or 5 days I receive an email that PetFlow is out of this product but not to worry they're obtaining it from another source and my shipment will be delayed an extra day or two. More days go by and I receive an email with a full refund. No explanation, just a full refund. I then have to scramble to find another online retailer who sells this product and fortunately I was able to order it through Amazon. As long as Amazon continues to sell this product I don't think I will be back to PetFlow. My cats are on a specialized diet for health reasons and this unexpected delay in shipment caused havoc. The real kicker was when I went looking for a replacement retailer, PetFlow still showed up as having this product in-stock.

A couple of weeks has passed since I ordered my cats' prescription food. PetFlow uses VetSource to verify with your vet. My vet was never contacted and I was not informed by PetFlow for over a week that there was an issue with not getting the prescription. Had to get a physical copy of it and mail it (they refused to accept a fax) to get the order approved. Still waiting to hear if it will ever be shipped.

I ordered 3 cases of IAMS Cat food, and was charged and sent 3 times that amount (9 cases). This was probably my own fault due to my reaction to a no- response web site. When I ordered the first order of 3 cases, there was no indication it had worked. I really needed the 3 case order to support a 4 month world cruise, so I tried again to make sure something was mailed. After 3 tries with no affirmation from the website that anything had been ordered I gave up. Then I was called by PetFlow customer service, who said I appeared to have made an order. I told them I had tried 3 times, and I DID NOT want 3 orders nor to be charged 3 times. The lady said fine- but I got 9 cases and was charged $45 or so dollars 3 times anyway. I was not about to try to return fish - so this review is your only response from me.

My first time ordering they somehow lost my package from boxing it up to FedEx. Customer service was ok but I had to wait even longer for my cat's food which made me have to go to a store and buy the same food at a more expensive price. Really wasn't a happy custome but I'm willing to give it a try one more time.

My cat treats I ordered were expired when I received them. I contacted customer service about the issue. The guy I dealt with was nice, however, he didn't seem to know what he was doing in regards to my problem. He apologized for the expired treats, but only offered to credit my account for the cost. I had to tell him I still wanted the treats I ordered and I asked him if he could make sure they were not expired again before they were sent to me. He told me there was no way for him to guarantee that, so I asked him could he send me another bag of treats and credit my account since they were expired and he told me he could not do that. He stated he could only credit my account or send me another bag of treats, but could not do both. So, like a dummy I asked him to send me another bag of treats. When I received them they to were expired. I was not happy at all that they did nothing to pull the expired product and just shipped me another bag of expired treats. I was going to contact them again, but didn't want to go through the hassle with an inexperienced customer service person. It was obvious to me that they don't care if their products are expired or not. This is totally unacceptable to me and so, I made the decision to never order from them again. I will continue to order my pet food, treats and toys from Chewy.com!! They are by far a more superior company not only in service but quality of products.

Because the ordering page defaulted to the 3oz case, when I was having issues with the delivery address, my order was unexpectedly revised from the 6oz case to the 3oz case. I received the order on time, but it was half the quantity.

aloha..why did my order go through and pet flow kept asking me for my feedback..and they dont ship to Hawaii?? please either take it off your web site or start shipping to Hawaii..if you do..u would have a valued cutomer..and yes..we do have fed-ex ground in Hawaii..I was really depending on this order for the holidays!! Jay McDaniels