Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Nice site and great prices on my cat's prescription treats. Every other online and physical store had these treats on backorder, but I was able to order from PetFlow. Taking one star off for the clunky prescription website VetSource that they align with.
By JENNIFER Z.
I've used PetFlow for years, and it's been overall a very good experience. I particularly like that the company promotes local small pet supply stores via its website and emails and also that it invites contributions of pet food and supplies to areas that have experienced natural disasters (I've donated this way several times). The pricing is generally competitive, the variety of products is amazing, and shipping has been mostly hassle-free, particularly the auto-ship "programs". The only things that irritate me have been: 1. If you want to completely cancel one of the auto-ships (remove it rather than just change items or frequency), you can't do that on the website. You have to speak to a customer service rep by phone. 2. Since I have five separate auto-ship programs, it's sometimes a hassle to go to the auto-ship account page and figure out what is coming when. 3. There have been a few occasions when I've been unable to sign into my account on the website, and when I contacted customer service I was told that there is a general problem and there was no way to sign in during these problem times, and that the website should be up "soon". For a large company, there should be better tech support and less down time.
By Jan T., Harrisburg, P.
I would give 5 stars but it took almost a week for the firs box to get here and a week for the second half of the order.
By BRENDA A.
our cat seems to like the Fromm dry food very much. We have tried 4 or 5 flavors and he definitely likes the chicken the most. We have switched over to the Fromm food entirely now.
By Robert
Placing order very easy. Happy with PetFlow but would like to mention two things. 1) It would be great if a little stuffing was placed on top of box when opening...I slit the 33lb bag of dog food when opening the box with a box cutter. Had to buy a large plastic sealed container so the food would not go stale. If there was a layer of padding, it would help! 2) My order was delayed but I received no email notice. I had to call. Would be great if an email would be sent when orders are delayed. Thanks!
By JANET H.
all is good, except they spelled last name wrong, and the town name wrong where we live. otherwise perfect; we are able to buy dog food we could not find elsewhere and they were very helpful when UPS were late with the shipment
By JANET R.
easy to navigate website. decent prices. fast service :)
By ALICIA G.
Easy to work with, customer centered employees.
By TERESA N.
