Same as last timesold out
Same as last time. You sold me on product you did not have in stock and wasn’t going to be shipped for over 10 day, hoping it would come in.
By CHRISTINE A.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Same as last time. You sold me on product you did not have in stock and wasn’t going to be shipped for over 10 day, hoping it would come in.
By CHRISTINE A.
Cans were crushed
By MICHAEL A.
The customer support is not existing
By customer
After 2 weeks .. I never received my cat food. Had to call to cancel the order. Terrible customer service.
By BILL J.
It's been a month and I still haven't received my shipment I have my doctor fax the prescription and I have them call and your company was very rude to my veterinarian
By CHARLES R.
Very slow and unresponsive
By PHILIP S.
Never received dog food been 2 weeks
By RANDY G.
Website and customer service confirmed my order. It took them over a week to tell me that cannot fulfill the order. That is too long to notify me that they don’t have the product!
By EmilyNJ