2 last deliveries were messed up
2 last deliveries were messed up
By Darlene
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
2 last deliveries were messed up
By Darlene
Prompt and free delivery for orders over 50 dollars. They carry a lot of products at fair prices. However, I think they should offer a small discount for repeat customers.
By Andy W.
Only the first large dog food order. No problem placing or receiving the order. Very pleased with the service.
By NORMA B.
Good company. Not so great delivery.
By GLORIA
My dog's food arrived within a reasonable amount of time. The price is pretty good. The local store I can buy it from gives me a free bag after I buy 12 bags. Unfortunately, I moved away from that store, so it's not convenient to get there anymore. I wish PetFlow honored the same bonus, which is through the manufacturer.
By TINO F.
Generally prompt service but lacking some products I need to purchase at other places. Encouraging me to buy locally is interesting and I might take them up on it.
By Bobby
Best cost for repeat delivery of Fromm. Delivery was fast and convenient. Easy ordering process and repeat setup. Unfortunately not sure this 30lbs food will work for my dog.
By AussieMom
We love Petflow, the selection and prices are the best. We have items on autoship which is a very easy to navigate process. I do wish that their sale pricing would be automatic to my auto ship orders if they are shipping during a sale, but otherwise....no complaints!
By Karen K.