2 products were not shipped with my…
2 products were not shipped with my order. I had to call and inform you that they were not in the shipping box. you ended up shipping them after I called
By TRUDY M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
2 products were not shipped with my order. I had to call and inform you that they were not in the shipping box. you ended up shipping them after I called
By TRUDY M.
I received 50# of Orijen (over $200) and had put code in for treats, but none were included.
By JOAN H.
Better brands of dog food are available - a little pricey.
By Susan
Faster delivery would get five stars
By KAREN A.
Pet flow tried to get my order right but even getting it from New Jersey it was still the wrong stuff so I give up
By ANNA G.
The box the dog food came in was falling apart. You need better boxes.
By pamela
Everything was great. I just wish the shipping was a little bit quicker.
By DA
A better discount than 5% for loyal customers. Very rare to get anything over this amount. Will consider another source.
By CATHY K.