PetflowReviews of petflow.com

Quantities were sold out, delaying delivery, which is understandable. But the dogfood order was delivered by FedEx to the wrong address, which further delayed its arrival, and the packaging for said shipment was beaten to h*ll in transit, apparently.

I find it harder and harder to buy HeartGard Plus online. I had a heartworm test for my two dogs. One just last week but I didn't get my order. I an sure there is a valid explanation.

I placed an order on the 16th and requested it to be shipped on the 25th, as I was going to be out of town. The order needed vet approval on your end and you did not seek that approval until after I called to check on the status of the order on June 29th. I will now be out of pet food for over a week and will have to make other arrangements. You offer food that is hard to find elsewhere and I want to keep using you as a pet food supplier, so I hope I can get more prompt service in the future.

Purchase dog food thinking that was at a discount price and it didn't apply

Was happy with shipment of food. Very reliable and always received it on the day requested. I had always purchase a high quality product including Fromm's and Earthborn. My golden has GI and allergy issues. after researching products I chose Earthborn for the Holistic and grain free foods which also carried different varieties. They are considered to be a top of the line product. My golden LOVED the fish and her coat was beautiful. I read it was good to have variety in order to prevent boredom but use the same company. I then ordered the lamb but my girl refused to eat it and gave her GI upset. I contacted PetFlow to return this for another flavor but continue with Earthborn. I was told it could not be returned because it was already opened. I contacted Earthborn and was told they never heard any retailer refusing this request because of their guarantee. They asked for my demographic information and researched the issue. I was impressed by their concerns and diligence to make things right. Bottom line....a voucher is being sent to me for the food purchase and suggested not to purchase food from PetFlow. It's unfortunate they lost a great customer. I will continue to purchase Earthborn because of the high quality food it makes and wonderful customer service. Thank you Earthborn for all your efforts and assistance.

I have still not received any of the three items I ordered over ten days ago and yet you have asked me to comment on the items. Please check on your delivery system and send me the items asap. thank you, Susan Hannon

My order went 2 weeks without being fulfilled, and I finally had to contact PetFlow to know that the hold up was with my vet. It's something I should have been communicated to....I shouldn't need to wait 2 weeks for prescription food for my dog and not know why my order is being held up. And when I contacted my vet, they said they'd never heard from PetFlow. They had to contact you guys themselves. All these extra steps I had to do myself....it was what I was trying to avoid doing, which is why I paid for your services.

I was on a subscription plan for months which worked like clockwork. Then I accidentally cancelled the subscription and then reordered the shipment thinking we could get back on track. That's when things fell apart. The prescription approval was denied by my vet because they claimed by some new law demanded we needed to come in for an appointment. We rushed in, all went fine, and we asked them to approve the food which they said they did that day. At the same time, PetFlow cancelled my order unbeknownst to me. I never got a follow up email or call informing me of this. For almost a week I have been sitting in limbo, not knowing how communication continues to fall apart between PetFlow, VetSource, my vet and myself. I have reordered the food online, called PrtFlow twice and called my vet. My poor cat. My vet has suggested a new online source which I will likely switch to.