Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
I ordered the prescription dogfood I needed. Nothing happened. I called customer service and they told me they would expedite getting it shipped. A day later I got an email saying it was out of stock. This should not have happened. Now I am hunting for the food my dog needs.
By JANE
Discount was removed by site after checkout. Ordered from different supplier. Will not buy from petflow again.
By JAMES
They advertised a product that they never had. I paid for it and waited along time for responses.
By Chris
My order has still not arrived
By KAREN C.
I ordered food for my dog almost 2 weeks ago and have never received it. I called 2 today’s after placing the order and was told it would be shipped out the next day that was two weeks ago Friday, I called back again and was told they were looking into it and would receive and email or a call, I’m still waiting for both
By HEATHER F.
I was told by Hills Prescriptions Dog food that you had ID Chicken Stew 12.5 ounces on your website for delivery. I ordered 2 cases and had my Vet send a prescription to your company. After not receiving my food after 10 days I called your customer service dept. who told be you do not stock this food and it gets shipped from the manufacturer. The manufacturer has not had the food in stock since July. Why would you advertise the product knowing very well you could not supply it. I feel your company can't be trusted and advertises a product that is out of stock.
By Wayne S.
Total disappointment. First time customer. On line the product I ordered showed in stock. I called 2 days later and was told it was in shipment and I would receive it in 3 days. It never showed up. After repeated texts and emails to PetFlow they finally told me it wasn’t shipped and they cancelled my order. When I explained the web site showed in stock they replied it’s an error in the system. I counted on this order for my pet and they let me down.
By Murphy
Takes too long to get vet scrips through even when it is emailed right after order placed and you have to keep calling the company for updates which every story is different. Petflow does not reserve the products when order is placed and because Petflow is so slow the products sell out. Called to cancel one order and was sent anyways. strange emails not at all relative to my orders were sent to me. Seems like Petflow is a mess, my first and last time with this company!
By DEBBIE R.
