Mixed feelings
Love the service. Hate navigating the site. It’s not user friendly
By Loraine
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,061 reviews with 3 stars · Clear filters
Love the service. Hate navigating the site. It’s not user friendly
By Loraine
Great products. Your packaging could use stronger tape on the seams.
By WM E.
I like being able to order online and have it delivered to my door. Delivery takes almost a week and the last three packages have been partially opened.
By CINDY H.
I like the convenience of having the cat food delivered to my home, and it always arrives in a timely manner. However, one of the packs of Blue Wilderness soft treats, chicken and salmon recipe was past date. Very disappointed.
By JANICE W.
Good assortment of food and treats. They tend to ship through smart post or other very slow shipping services...shipping is too slow
By Opie
I consistently get emails for coupons, deals and discounts within a couple of days AFTER purchasing from Petflow. They have told me this is coincidental. I don’t believe it is.
By JIM G.
I would love to have given you all of my pet food business. I usually spend about $350.00 a month. However, your pricing is higher than the online company that I have used and unfortunately your shipping (receipt of the orders) is slow.
By JAN C.
I liked my items but shipping took FOREVER.
By Fur M.