Great customer service
Great customer service
By Cindy H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Great customer service
By Cindy H.
rapid response for order; communication re: status of order ; and the order on website clear and easy to navigate.
By ROBERT E.
The order shipped quickly and with everything I ordered. Although my usual food was out of stock, I found some comparable for the cats to try.
By GEORGIA C.
Had the food I needed for my special needs dog available and received it quickly. I’ll definitely use them again.
By Robert R.
I could not find the dog food that I prefer in my area and this Company ships to my door by Ups. Nice deal!
By DWIGHT B.
PetFlow has my items in stock when hardly anywhere else does, has good prices and ships fast!
By Brenda G.
The best price anywhere, and very fast shipping!!
By Ronald
I ordered prescription pet food. It was received and sent very quickly. It was shipped very well, no open cases. I am pleased with how my order processed from beginning to end.
By ROSEMARY S.