PetflowReviews of petflow.com

Shipping took too long and pricing on food not competitive but I was in a bind and had to order

Was disappointed in the shipping time, took 6 days. Product arrived in good shape, boxes are more substantial than Chewy.

I order prescription food from Petflow. When the food is in stock, the service is good. When the food is not in stock, they just don't send food. There is no communication with the customer to let you know that nothing is going to be shipped. This is a huge problem with prescription foods.

Ordered 26# of dog food on a Wednesday at 1pm. Was told it should arrive on Saturday. Didn't arrive until 5:30 on Tuesday. A company your size can do better than a week for delivery!

Slow shipping. Then ship fro a warehouse 1000 mi les away.

Your website is not easily navigated. Every time I order I have problems of one sort or another.

In the past I have received an e-mail stating that my order will be shipped in a few days, and I can modify the date or add a product. I checked through my e-mails and did not get that notification. Therefore, I was unable to postpone the order for 2 weeks because of my "inventory", and couldn't add a product that I wanted to buy. I have nowhere to store the 60 lbs of food for the next two weeks, and if I wish to buy the additional product, I now need to pay for shipping. I may need to cancel my automatic order if this is now the process.

Decent selection of freeze dried dog food. Their website is clunky though. In order to cancel my automatic shipment I had to call and do it over the phone. That alone made me move to Amazon.