Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
Web site ordering and auto-ship process is terrible -very clunky and has caused problems with orders twice now Most recently resulted in receiving double order of 44 lbs of dog food and charged 2 different prices. Texted customer about this almost a week ago and have not heard a word.
By SCOTT S.
the worst, don't buy from them. they screw everything up from the spelling of my name, my phone number and not telling me they were out of something i paid for and it was an urgent order.
By lulu
Horrible customer service, repetitive delays in the purchases and buy with PetFlow made my life harder, it lost the good convenience that I previously had.
By PAUL MONTEIRO M.
6 out of my 10 items were cracked. The packing was horrible . And even though I heard from someone finally today . Now your out of stock for my items . You did put the money back on my card I really needed those items
By Dale P.
Ordered nearly two weeks ago Rx dog food. Status was always “shipping”, had to hound (no pun) them for status. Finally just gave up and cancelled the order. Look elsewhere.
By RCS N.
I give one star only because 0 wasn't an option. I placed my order, then get an email stating that the product I ordered was unavailable, in fact discontinued. Then I start getting emails saying my payment through PayPal wouldn't authorize...worked fine for everyone else but why are you even trying to charge it when merchandise was unavailable? I email to ask that question,get an email that someone would respond, in the meantime I get another email saying my payment method was again declined.
By Joy
I placed my order on 09-January and did not receive my package until 17-January. I was expecting shipping to be sooner and I almost ran out of food for my 9 working dogs. Although I appreciate that PetFlow carries Open Farm, I will not be ordering the Dr. Tim’s from PetFlow any longer - will be going back to Chewy.
By Alex G.
Horrible customer service. I order food for my dog. They charged but didn’t send it. I called them a week later and they said they didn’t have it in stock meanwhile they charged it already. They sent it later on without a hurry. 10 days later I haven’t received it yet. I don’t have the food I feed my dog. They didn’t even apologize or sent it in a faster delivery mode
By ARIELA
