Product delivery is great However
Product delivery is great. However, I have automatic delivery and needed to push out my delivery and couldn’t move it more than a week. It did not give me a choice to push it out further
By FRAN T.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
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Product delivery is great. However, I have automatic delivery and needed to push out my delivery and couldn’t move it more than a week. It did not give me a choice to push it out further
By FRAN T.
PetFlow has a great selection & I like the discounts they give. Customer service is also very good. My only objection is it takes so long to get an order.
By Gail B.
I appreciate the quick service and timely delivery of the Hounds and Gatos cat food [chicken and chicken liver] but I've noticed that almost all the cans in the case are dented. Not sure why this would be happening unless perhaps these are reject cans from Hounds and Gatos that PetFlow is distributing?
By Leslie G.
Customer Service is great! The website could be more user friendly. Coupons cannot be added to an existing auto ship with out contacting the friendly people in customer service.
By LEANN S.
It was a good price (used the subscription discount) and arrived as promised
By Pau
Competitive pricing, fast shipping.
By SJD
Very easy and convenient to deal with.
By Jim (in M.
Delivery is not nearly as fast as Chewy.
By Barbara G.