PetflowReviews of petflow.com

Delivery is way to slow, specially when having to pay in state tax for the product. Then the product is shipped out of NY.

The auto order option is too difficult to time correctly and the last time, I got double my order (within 2 days apart). Otherwise I would have been very pleased.

First 3 times, got my products in 1-2 business days, this time it was 9 total days.

I have had delivery problems in the past. As I write this review, I still do not have my dog food. After 12 days of waiting and checking the tracking number, I finally called. The PetFlow representative couldn't shed any light on the problem. It's a good thing that I place orders well in advance of needing the food. However, this time, I'll have to go to my local feedmill and buy a small bag. Not a good thing - I don't buy cheap dog food.

this was my first order with petflow. half of the order arrived. no communication initiated by company to explain where the other items were. i called. told it was from another warehouse and would arrive in a few days. nope! called a week later and told that the company never sent a request to my vet for ok. so, whole thing had to start from the beginning. then i was charged shipping on the items that never arrived, even though i had free shipping since the entire original order was well over $100. called back ( third call over issues) and finally got it straightened out and customer rep waived all fees. very nice and much appreciated.

Shipping was a lot slower than chewy.com. otherwise prices about the same.

Fast shipping is not fast. It takes a week (maybe more) to receive my pet’s food. Wish it was fast shipping like Chewy.

Dented cans - lots of them! I had ben using Petco's service for over a year. When they started shipping me lots of badly dented Merrick dog food cans - as parts of 12-packs - I was very disappointed. Now, I received my first order of three 12-packs of Merrick cans from PetFlow... and 27 of the 36 cans were significantly dented. Is this a thing? Is this why the food is a bit cheaper than the stores - most cans are dented? I am not a fan of this potential "new normal". I'll give PetFlow one more chance...