Great cat food great customer service
Great cat food
By LUCIA B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5,166 reviews with 4 stars · Clear filters
Great cat food
By LUCIA B.
I love being able to get my dog his specific dog food through your website & have it delivered. The only thing that could make your services even better is when there are sales the code would automatically be applied to auto-ship accts. I try to get on before my fur babies food ships, but I don’t always think about it since it’s on auto ship. A little disappointing when you end up paying more than everyone else.
By NICOLE
The entire process was easy and works well
By PAT N.
Everything was awesome! Price, packaging, and product. I only gave it 4 stars because it would have been nice to have a little faster shipping, but that may possibly be out of the company's control.
By customer
Love subscription service. Don’t have to worry about what food and treats my pet has coming.
By Leslie M.
Product arrived in good shape but took too long to arrive. I find it difficult to change any items on this order also.
By PHYLLIS B.
There was a slight delay due to the Covid-19 but that was understood. This particular order was delivered by Fed Ex, they did fine on this shipment but they are the least reliable carrier in our area. I would prefer UPS.
By TERRENCE S.
Good product
By NATHAN D.