Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3,198 reviews with 1 star · Clear filters
I have not been able to confirm for the second time if a product is shipping. I have called customer service and keep being told it doesn’t ship from your warehouse so they can’t update me. If pet flow is selling the product then it’s your responsibility to know if it’s in stock.
By JENNIFER C.
You charged me for prescription cat food and for non prescription cat food, but only delivered the non-prescription cat food.
By LORI W.
I ordered a prescription dog food that was listed as available, then wasted time and attention coordinating with our busy Veterinarian. Was never advised the item was on back order and had to reach out to the company to find out the dog food hadn’t been sent!
By CAROL T.
It has been almost two weeks and I have not received my order. I called to inquire where it might be,I was told to call Fed Ex. The folks at Fed Ex told me they couldn't deliver my package because the road was to muddy,although the mail has been delivered every day,the school bus has run every week day and there have been UPS trucks occasionally. You might want to try a different delivery service.
By Bob S.
I am unable to cancel my automatic shipment. Why is it so difficult.
By Karen R.
Do not buy!!! First order wrong canned food, then didn’t have inventory to send correct food with no time line then requested refund after I returned wrong food next day to them and still one week later no refund.
By DEBORAH N.
I give one star because I never actually received the dog food I ordered. I placed an order for prescription dog food, received notice there was an issue with the prescription so I called the vet but was told the issue was not on their end. Then, petflow cancelled my order. So I placed another order and made sure the vet info was correct and also contacted my vet to make sure all was fine. It took petflow a week to once again cancel my order stating issues with the prescription. A day later I received an email that the order was canceled because the item was actually not in stock. The problem is, why am I allowed to put an item in my cart and check out if you don’t even have the item in stock to begin with.
By Elizabeth A.
No shipment yet
By MARY ANN L.
