PetflowReviews of petflow.com

I placed an order for a second time with petflow.. first time was great, however this second order never shipped and upon inquiring about the status, I was informed that “our fraud department suggested we not fill this order, take care.”… what?

I ordered two packages of dry cat food : Hill's Prescription Diet Gastrointestinal Biome Digestive & Fiber Care Chicken Dry Cat . I used to order it on Chewy.com or Amazon.com. For medical reasons my cat needs this food. Unfortunately and for an unknown reason , this cat food is temporary unavailable. PetFlow website pretended to have it available. So I ordered two packages and immediately they charged my credit card !!! I was happy and I waited for a few days. But then, I received an email saying : "We do not have this cat food AND WE APOLOGIZE ABOUT THE INCONVENIENCE !!! Of course they returned my money. Here is my opinion about them : THIS THIRD CLASS ONLINE VENDOR IS NOT TRUSTWORTHY, RELIABLE AND HONEST. If I could remove the one star, I would have done it.

Ordered my pets food that needs a prescription. You said it was in stock! I looked for a way to email the prescription to you but couldn’t find one on your site. I gave you all the information you need to verify and order to food from my vet. A week later you canceled the order. A WEEK….. I know my vet approved this… I will not be ordering in the future

We are now 7 days beyond the promised delivery date. when I contacted the company they said I should have planned better. I'm wondering if the company even has this product!

First time I ordered from Pet Flow, my order was cancelled by PetFlow because my items were not in stock after I ordered them. However, I had been charged via Pay Pal and then had to wait for a refund. Needless to say I cancelled my auto shipment and will not order from PetFlow again. When I called to cancel the PetFlow autoship the rep gave me a hard time about cancelled my order. I will not order from PetFLow again, nor will I recommend them to anybody.

My pets prescription food has been out of stock everywhere for weeks. I was recommended a replacement to help my cat while I tried to find something in stock, but then I found his diet in stock on pet flow so I chose to purchase that. Almost a week later I got an email from petflow telling me my order was not in stock so it wouldn’t be coming, delaying my cat from having anything appropriate to eat that much longer. I will never trust this company again.

Prescription product was supposedly in stock until I found out days later

I place a large order for dog and cat supplies on Wednesday. It received an order confirmation with tracking number. The following Monday I recieved an email saying my order would be delivered tomorrow (Tuesday) by end of day. When my order did not arrive Tuesday evening I checked the tracking number and it said the order was still at the warehouse in New Jersey and I am in California. I called customer service and sat on hold for at least 20 mins then was disconnected. I called back the following day and was told my order would be delivered tomorrow (Thursday) end of day. Thursday, 2 items of 11 item are delivered and order is marked complete. I am now almost out of food for my pets so I call customer service again and an told there was a mis pick and a new order will be placed for next week sometime. I love in a rural area so I expressed the inconvenience of now have to go buy pet food. I was offered a $20 credit for future purchase which I declined. I will not be using Pet Flow in the future as I need a more reliable source for my pet supplies.