PetflowReviews of petflow.com

My order was canceled after waiting a week for an update. They collected my pet's prescription information and did not fulfill my order.

On placing my order, it was specified that previous vendors, using Fed Ex for deliveries, to specify the delilvery to be made to my side door on driveway. All such orders were delivered to my FRONT DOOR, which has a sign posted, for all deliveries to the above side door. Being 91 years of age, it is very difficult to move these cartons from the front door, through my home, and down into the basement. Pet Flow's delivery was make to my FRONT DOOR!!

I ordered on Sept 9 RX Royal Canin feline Renal Per the packing slip it was packed on 9/14 RX approval is NOT the reason this was held up I called on the 15th because it said awaiting scan by Fed Ex CS said ‘ok I released it’ Did I have to call for that? Took almost 2 weeks to receive I did not receive till 9/22 I only ordered it from PF because, due to RC dreadful supply issues, it was only place I could find it Very disappointed it took so long to receive

I have had better experience in the past. However, this time I placed an order for a much needed prescription cat food and didn't receive it because apparently the supplier was out of stock. I was notified by Pet Flow via email too late to request a substitute or different prescription order. Please don't list unavailable items in the ordering platform would be my advice to Petflow.

Shipping speed was slow. I needed new special diet cat food ASAP for a sick cat. It took 9 days from order to receiving the product. I ran out of the vet samples and had to order from another company that got it to me in 2 days. The package and several cans of cat food were damaged.

First, how can you ask me for a review when I have not even received the cat food I ordered? Second, it took far too long for PetFlow and its pharmacy to contact my vet about the prescription food order. Third, PetFlow kept sending me incomprehensible emails. Were they even written by someone who speaks English? It wasn't always clear what they were trying to convey. I don't want a string of emails, I want my order!

most of the time, these cans come perfectly, but this last time three were dented very badly, probably the worst dent in a can I've ever seen in my life. Quality control!

Last couple regular orders had to be shipped from a more distant warehouse, delaying delivery. Auto ship items are on back order practically every shipment and never arrive as scheduled.