Drivers Asking for Cash !
Drivers trying to sell extra seats for cash to people who had delays or cancellation on their bus
By Climanjero P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
17 reviews
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Peter Pan Bus Lines is a long-distance/commuter bus carrier headquartered in Springfield, Massachusetts.
Peter Pan Bus Lines (peterpanbus.com) has 17 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
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Drivers trying to sell extra seats for cash to people who had delays or cancellation on their bus
By Climanjero P.
Do not use this bus company unless you want your bags stolen! I recently used Peter Pan bus lines to go from Providence to New York City. On the return trip the bus driver made me put my bag under the bus even though I tried to take it on the bus with me. The bus was making 2 different stops. and I was the second stop. Because of traffic the bus driver didn't stop at the regular bus stop, but instead dropped passengers off in front of the Dunkin Donut Center where there was an event letting out. He took my bag off of the bus and placed it on the sidewalk without even asking if it was anyone's bag. Because he was in a hurry he just got back on the bus and drove off leaving my bag on the sidewalk in the middle of the city! When we got to my stop the bus driver took no responsibility, nor apologized for leaving my bag. His basic response was, 'oh well, it wasn't my fault'. Even though he was the one who took my bag off the bus! I will never use this bus company again and if you want to keep your belongings you shouldn't either!
By Chris C.